At Paul Hair Tools, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes situations arise where you may need to request a refund. This Refund Policy outlines the terms and conditions for requesting a refund and explains the process for handling damaged products during shipping.

Damaged Products During Shipping:

1.1 Full Refund: If you receive a product that is damaged during shipping, we sincerely apologize for any inconvenience caused. In such cases, we offer a full refund for the purchase price of the damaged item.

1.2 Reporting Damaged Products: To initiate the refund process for a damaged product, please follow these steps:

Take clear photographs of the damaged item, including the packaging.

Contact our customer support team at [email protected] within 3 days of receiving the shipment.

Attach the photographs of the damaged item and provide your order number and contact details.

1.3 Return Shipping: Once your refund request is approved, we will provide you with a return address for the damaged item. Please note that the buyer is responsible for covering the shipping fees associated with returning the product.

1.4 Refund Processing: Upon receiving the returned item, we will inspect it to verify the reported damage. If the damage is confirmed, we will process your refund within [number of days, e.g., 5 business days] using the original payment method.

Order Tracking:

2.1 Tracking Website: For your convenience, we provide an order tracking service through the tracking website. You can use this tracking website to monitor the status and location of your shipment once it has been dispatched. check it out here.

2.2 Estimated Delivery Time: Generally speaking shipping to Euro and North American countries takes about 7-20 days. Please note that delivery times may vary depending on your location and the shipping method chosen at checkout. The estimated delivery time will be provided during the order confirmation process.

Non-Damaged Products Refunds:

We take pride in the quality of our products, and we are confident that you will be satisfied with your purchase. However, if you wish to request a refund for a non-damaged product, please contact our customer support team at [email protected] within 3 days of receiving the product. In such cases, the buyer will be responsible for covering the return shipping fees, and the refund will be processed upon receiving the returned item in its original condition.

If you have any questions or concerns regarding our Refund Policy or wish to request a refund, please do not hesitate to contact us at [email protected]. Our dedicated team is here to assist you and ensure a satisfactory resolution to any issues you may encounter.

Thank you for choosing Paul Hair Tools. We value your trust and are committed to providing you with the best shopping experience possible.